Resources & Support

Explore our collection of resources for individuals, educators and retailers.

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đź”— User Instructions Manual

Download the WisePen™ Instruction Manual in your preferred language below. Each guide includes detailed product information and easy, step-by-step instructions to help you get set up and start using your pen with confidence.

đź”— Supported Languages Guide

The WisePen AI Reader supports a wide range of languages across its AI, reading, scanning, and translation tools — making it a powerful companion for multilingual learners, ESL students, travellers, educators, and anyone needing accessible communication support.

See List of Supported Languages Here

Video Guides | Start Using Your WisePen AI Reader

This quick start guide shows you how to set it up, adjust settings, connect wireless headphones, change the language if needed, and scan text correctly for smooth performance. Get confident using WisePen in just minutes and start reading and translating with ease.

Learn how to use the WisePen AI Reader with this easy step-by-step guide. This tutorial covers scan, photo, and voice translation, plus how to use the built-in Collins Dictionary to look up and define words in multiple languages.

Educational Videos | Learn More About the WisePen AI Reader

Discover how the WisePen uses built-in AI to make reading, learning, and understanding information easier every day. See how the device helps users define words, translate languages, explain homework questions, and even identify objects through the camera.

In this video, we explore who WisePen helps and how it can be used in everyday life — from students with reading difficulties and children building confidence, to travellers needing translation support and seniors reading important information.

Access the full YouTube playlist of high resolution WisePen videos

Support for NDIS Providers

Find official NDIS information on funding categories and eligibility requirements.

đź“„ NDIS Eligibility & Funding Information

Understand how the WisePen may align with NDIS funding categories, and how to order through your NDIS plan.

View Our NDIS Information Page

đź“„ NDIS Assistive Tech Explained

Find out how equipment and devices are considered under NDIS funding and what qualifies as low-cost Assistive Technology.

Learn More About Assistive Technology

đź“„ NDIS Types of Supports

Learn about the different NDIS funding categories, including Core, Capacity Building, and Assistive Technology supports.

View NDIS Support Categories

đź“„ NDIS Reasonable & Necessary Criteria

Find out how the NDIS determines whether a support is considered reasonable and necessary.

Read NDIS Criteria

Retailer & Partner Resources

Access product sheets, training information, and marketing tools to help you support your customers and community, such as:

  • Product Fact Sheet
  • Technical Specifications Sheet

  • High-Resolution Product Images

  • Training Videos for Staff

  • Wholesale Catalogue (Request Only)
Request Partner Resources

Frequently Asked Questions

Q1. What is the WisePen AI Reader?

The WisePen AI Reader is a smart, handheld reading tool that uses advanced AI to make reading, learning, and everyday communication easier. It scans printed text and reads it aloud instantly, and also includes a suite of powerful AI features designed to support study and understanding.

With tools like AI Scan & Solve, AI Homework Checker, AI Dictionary, AI Chat, and AI Lens, the WisePen can help explain concepts, check work, translate text, define words, and give personalised learning support. It also reads, translates, records, and stores information — giving users more confidence and independence at school, at home, or on the go.

Q2. Who is the WisePen AI Reader designed for?

It’s ideal for people of all ages — including students, adults learning new languages, travellers, or individuals with reading difficulties or vision impairments. It’s also a great classroom and workplace accessibility tool.

Q3. Is the WisePen suitable for people with reading challenges or accessibility needs?

Yes — the WisePen AI Reader is designed to make reading easier for a wide range of users. Its AI-driven tools can support people who experience challenges with reading fluency, comprehension, or visual processing. Many individuals and families find it helpful for:

  • Dyslexia and other reading differences
  • Alexia or difficulty recognising written words
  • Autism, where extra reading or comprehension support is often useful
  • Low literacy or developing literacy skills
  • Learning disabilities and learning disorders
  • General reading difficulties or slow reading speed
  • People learning English as a second language (ESL)
  • Individuals with mild visual impairments who benefit from text being read aloud
  • Older adults who struggle with fine print
  • People with ADHD who need extra focus and support when reading

The WisePen’s ability to read text aloud, translate instantly, explain concepts through AI Chat, and support step-by-step understanding makes it a helpful, confidence-building tool at home, at school, and in everyday life.

Q4. What can the WisePen do?

The WisePen can:

  • Read text aloud in real time
  • Translate between multiple languages using text scanning, photo translation, and voice translation
  • Record audio notes
  • Save scanned text for later use
  • Work offline for selected functions
Q5. How is the WisePen AI Reader pen different from other scanning pens?

The WisePen stands out because it’s built with far more AI-driven capability than most traditional scanning pens. Instead of just reading text aloud, it includes a full suite of smart tools designed to support reading, learning, and understanding in deeper, more practical ways.

Here’s how it’s different:

1. More AI-powered learning tools

The WisePen includes multiple AI features that go beyond basic text scanning:

  • AI Scan & Solve – helps break down problems or explain scanned content in simpler terms.
  • AI Homework Checker – checks work, helps with corrections, and explains the reasoning.
  • AI Dictionary – defines words instantly and provides clearer explanations.
  • AI Chat – answers questions, summarises information, or explains difficult concepts.
  • AI Lens – uses the camera to understand text or objects and provide useful information.

These features make the WisePen a richer learning companion than standard scanning pens, which usually only read text or offer limited translation.

2. Ability to scan some handwritten text*

Most scanning pens are restricted to printed text only. The WisePen can also recognise some handwriting — an advantage for students, workplaces, and users who deal with notes, worksheets, or hand-written forms.

*Accuracy depends on the clarity and legibility of the handwriting.

3. Stronger and more flexible translation support

Translation is one of WisePen's core strengths. It supports different numbers of languages depending on the feature you use:

  • Voice Translation: 112 languages
  • Text Scan Translation: 55 languages
  • Photo Translation: 55 languages
  • Offline languages: 19 languages
  • AI Reader languages: 5 languages
  • Collins Dictionary: 6 languages
  • AI Chat languages: 18 languages

This is far more robust than many standard scanning pens, which typically offer limited translation options and far fewer supported languages.

4. Larger 3.99-inch (~4 inch) display

The WisePen has a noticeably larger screen than most pens in its category. A bigger display makes it easier for users to:

  • See scanned text more clearly
  • Follow translations word-by-word
  • Navigate menus with better visibility
  • View images, instructions, and explanations from AI tools
  • Reduce eye strain — especially helpful for seniors, ESL learners, and users with low literacy or mild visual challenges

The large screen dramatically improves ease of use compared to pens with small, narrow displays.

More questions about WisePen?

Our WisePen FAQ page covers the most common questions about setup, features, translations, and troubleshooting.

See All FAQs

Need More Help?

Contact Us

Still have questions? Send us a message if you need extra guidance, have a technical question, or want personalised support from our team.