WisePen Frequently Asked Questions
Need help with your WisePen AI Reader? This FAQ page answers some of the most common questions about device setup, scanning, translations, AI tools, and connectivity.
About the Device
What is the WisePen AI Reader?
The WisePen AI Reader is a handheld assistive reading device designed to help people read, understand, and translate printed text more easily.
By scanning a line of text with the pen, the device can instantly:
• Read the text aloud using text-to-speech
• Translate the text into another language
• Display definitions from built-in dictionaries
• Provide AI-assisted explanations or answers
WisePen combines scanning technology, speech output, translation tools, and AI features in one device. It can support reading independence for students, professionals, travellers, and anyone who benefits from extra help understanding written information.
Who is the WisePen designed for?
The WisePen can be helpful for many different users, including:
• Students who need help reading textbooks or worksheets
• People with reading difficulties such as dyslexia or slight vision impairment
• Language learners building vocabulary
• Travellers navigating foreign languages
• Professionals working with multilingual documents
• Parents helping children with homework
• Older adults who prefer listening to text
Because the device works independently without needing a phone or computer, it can be used in schools, workplaces, libraries, homes, and while travelling.
How is the WisePen AI Reader pen different from other scanning pens?
The WisePen stands out because it’s built with far more AI-driven capability than most traditional scanning pens. Instead of just reading text aloud, it includes a full suite of smart tools designed to support reading, learning, and understanding in deeper, more practical ways.
Here’s how it’s different:
1. More AI-powered learning tools
The WisePen includes multiple AI features that go beyond basic text scanning:
- AI Scan & Solve – helps break down problems or explain scanned content in simpler terms.
- AI Homework Checker – checks work, helps with corrections, and explains the reasoning.
- AI Dictionary – defines words instantly and provides clearer explanations.
- AI Chat – answers questions, summarises information, or explains difficult concepts.
- AI Lens – uses the camera to understand text or objects and provide useful information.
These features make the WisePen a richer learning companion than standard scanning pens, which usually only read text or offer limited translation.
2. Ability to scan some handwritten text*
Most scanning pens are restricted to printed text only. The WisePen can also recognise some handwriting — an advantage for students, workplaces, and users who deal with notes, worksheets, or hand-written forms.
*Accuracy depends on the clarity and legibility of the handwriting.
3. Stronger and more flexible translation support
Translation is one of WisePen's core strengths. It supports different numbers of languages depending on the feature you use:
- Voice Translation: 112 languages
- Text Scan Translation: 55 languages
- Photo Translation: 55 languages
- Offline languages: 19 languages
- AI Reader languages: 5 languages
- Collins Dictionary: 6 languages
- AI Chat languages: 18 languages
This is far more robust than many standard scanning pens, which typically offer limited translation options and far fewer supported languages.
4. Larger 3.99-inch (~4 inch) display
The WisePen has a noticeably larger screen than most pens in its category. A bigger display makes it easier for users to:
- See scanned text more clearly
- Follow translations word-by-word
- Navigate menus with better visibility
- View images, instructions, and explanations from AI tools
- Reduce eye strain — especially helpful for seniors, ESL learners, and users with low literacy or mild visual challenges
The large screen dramatically improves ease of use compared to pens with small, narrow displays.
Is the WisePen suitable for people with reading challenges or accessibility needs?
Yes — the WisePen AI Reader is designed to make reading easier for a wide range of users. Its AI-driven tools can support people who experience challenges with reading fluency, comprehension, or visual processing. Many individuals and families find it helpful for:
- Dyslexia and other reading differences
- Alexia or difficulty recognising written words
- Autism, where extra reading or comprehension support is often useful
- Low literacy or developing literacy skills
- Learning disabilities and learning disorders
- General reading difficulties or slow reading speed
- People learning English as a second language (ESL)
- Individuals with mild visual impairments who benefit from text being read aloud
- Older adults who struggle with fine print
- People with ADHD who need extra focus and support when reading
The WisePen’s ability to read text aloud, translate instantly, explain concepts through AI Chat, and support step-by-step understanding makes it a helpful, confidence-building tool at home, at school, and in everyday life.
Is the WisePen suitable for both children and adults?
Yes. WisePen is designed to support users of many ages.
It can be helpful for:
• Students learning to read
• Adults working with complex documents
• Language learners
• Travellers navigating unfamiliar languages
• Older adults who prefer listening to text
Because the device is simple to operate, it can support both education and everyday use.
Getting Started
Do I need to install any apps to use WisePen?
No. WisePen works as a standalone device.
All major features are built directly into the device, including scanning, reading, translation, dictionaries, and AI tools. You do not need to install any third party mobile apps or software to begin using the device.
Do I need Wi-Fi to use the WisePen?
Some features require Wi-Fi, while others work without an internet connection.
You will need Wi-Fi for:
• Initial device setup and activation after purchase
• AI features such as AI Chat and Scan & Solve
• Online text translation (55 languages)
• Software updates
You do not need Wi-Fi for:
• Basic text scanning and reading
• Built-in dictionary lookups
• Offline translations (supported languages)
This means the device can still be used in many situations where internet access is limited.
How do I turn on the WisePen?
To turn on the device:
- Press and hold the power button for about 3 seconds.
- The screen will light up and the system will start.
When the device starts, you will see the home screen where you can select the different features.
How long does it take to set up the device?
The first setup normally takes only a few minutes.
During the setup process, you may be asked to:
• Connect to a Wi-Fi network
• Select your language
• Adjust device preferences
Once setup is complete, the device will be ready to use.
Do I need to make any additional purchases to use WisePen features?
Most WisePen features are included with the device and can be used straight away after setup.
This includes features such as:
• Text scanning and text-to-speech reading
• Built-in dictionaries
• Object recognition (AI Lens)
• Homework checker and Scan & Solve tools
• Translation functions (online and offline languages)
The AI Chat feature (ChatGPT) works slightly differently.
When you first activate your WisePen, the device includes 200 free AI Chat credits per month for the first year. These credits allow you to ask questions and receive AI-generated responses through the AI Chat tool.
After the first year, continued use of AI Chat may require a membership subscription if you wish to keep using that feature.
All other core features of the WisePen continue to work normally without any additional purchase.
What is included in the WisePen box packaging?
Your WisePen package typically includes:
- 1x WisePen AI Reader device
- 1x USB-C charging cable
- 1x storage bag
- User guide (including warranty)
Is the WisePen difficult to learn to use?
No. WisePen is designed to be simple and intuitive.
Most users can begin scanning text within a few minutes of turning on the device. The touchscreen menu makes it easy to access different features such as reading, translation, and dictionaries.
A quick start guide is also included to help you get started.
Do I need a smartphone or computer to use the WisePen?
No. The WisePen is designed to work as a fully independent device. You can scan text, listen to it being read aloud, translate languages, use the dictionary, and access most features directly on the device itself using the touchscreen interface.
This means you do not need a smartphone, tablet, or computer to use the main functions of the WisePen.
However, the WisePen does have a feature that allows you to transfer scanned text to another device in real time. This can be useful for capturing notes or working with digital documents.
With this feature, scanned text can be sent to:
• A computer
• A smartphone
• A tablet
This allows users to capture text from books, worksheets, or printed materials and edit or save it digitally.
Scanning & Reading Feature
How does the WisePen scan text?
WisePen uses a built-in optical scanner to recognise printed text.
When you drag the scanning tip across a line of text, the device captures the image and converts it into digital text. The system can then read the text aloud, translate it, or show a definition.
How do I scan text correctly with the WisePen?
To scan text:
- Hold the pen at approximately a 75° angle to the page.
- Place the scanning tip at the beginning of the line.
- Slowly drag the pen across the text.
The device will recognise the text and read it aloud or display it on the screen.
Does the pen read from screens (e.g., laptop, iPad) as well as paper?
WisePen is primarily designed to scan printed text from books, worksheets, documents, and other paper materials.
While it can scan text displayed on a computer, tablet, or phone screen, the accuracy may vary. Factors such as screen brightness, glare, resolution, and refresh rate can affect performance. For text scanning, it is recommended to scan digital screens slower than with printed material for better success.
For best results when working with digital content, we recommend using the built-in camera feature to take a photo of the screen. This method generally provides clearer and more accurate results than direct screen scanning.
Can WisePen scan from right-to-left?
Yes. The device supports both left-to-right and right-to-left scanning directions.
You can also enable Left-Handed Mode in the settings if needed.
What types of printed materials can the WisePen scan?
The WisePen can scan most types of printed text, including:
• Books and textbooks
• Worksheets and study materials
• Printed documents
• Forms and instructions
• Newspapers and magazines
• Labels or packaging with printed text
For best results, the text should be clearly printed on a flat surface.
Can the WisePen read entire pages automatically?
Yes. Good lighting helps the device recognise text more accurately.
For best results:
• Scan in a well-lit environment
• Avoid heavy shadows over the page
• Avoid glare from glossy surfaces
The scanning tip also includes a small light to assist with text recognition.
Does lighting affect scanning accuracy?
The WisePen is designed for line-by-line scanning rather than scanning entire pages automatically.
This approach improves accuracy and allows users to control exactly which text they want to read or translate.
What happens if I scan the same line twice?
If you scan the same line again, the device will simply process the text again and read it aloud or display it on the screen. This can be useful if you want to review a sentence or hear the pronunciation again.
Can I scan text while wearing headphones?
The WisePen supports Bluetooth connectivity, which means you can connect it to devices that have Bluetooth capability. This includes:
• Bluetooth headphones
• Apple AirPods
• Wireless earbuds or earphones
When headphones are connected, the scanned text will be read through the headphones instead of the device’s built-in speaker.
Using headphones or earphones can be especially helpful in quiet environments such as classrooms, libraries, offices, or shared spaces, allowing you to listen privately while scanning and reading text.
Translation & Languages
How many languages does the WisePen support?
The WisePen supports a wide range of languages across different features, allowing users to scan, translate, and understand text from many parts of the world.
Some of the key language capabilities include:
• Text scan translation:
– 55 languages supported online
– 19 languages supported offline
• Voice translation:
– Supports speech recognition across 112 language entries with various global languages and regional accents.
• AI Chat:
– Available in 18 languages online.
• AI Reading Assistant:
– Available in 5 languages.
• Collins Dictionary support: – Available in 6 language combinations including English-Spanish, English-French, English-German, English-Italian and English-Japanese.
Can WisePen translate text instantly?
Yes. When you scan printed text with the WisePen, the device can translate the text into another language almost instantly.
The translated text will appear on the device screen and can also be read aloud in the selected language, helping users understand the meaning and pronunciation.
How many languages are available for text translation?
WisePen supports 55 languages for online text translation and 19 languages for offline translation.
Some of the commonly used languages include:
- English
- Mandarin Chinese
- Traditional Chinese
- Japanese
- Korean
- Spanish
- French
- German
- Italian
- Portuguese
- Russian
- Indonesian
- Turkish
- Swedish
- Dutch
Offline translation includes a smaller set of languages but still covers many commonly used ones such as English, Spanish, French, German, Japanese, Korean, Italian, and Mandarin.
Does translation work without Wi-Fi?
Some translation functions can work offline.
- Offline translation: 19 languages supported
- Online translation: 55 languages supported
When connected to Wi-Fi, the device can access a much larger range of languages and improved translation accuracy.
Can WisePen recognise different English accents?
Yes. The voice translation system recognises many English regional variants, including accents from:
- Australia
- United States
- United Kingdom
- Canada
- India
- New Zealand
- South Africa
- Ireland
- Philippines
and several others.
AI Features
What AI features does WisePen include?
WisePen includes several AI-supported tools designed to assist with learning and problem solving.
These include:
- AI Chat – Ask questions and receive AI-generated answers
- Scan & Solve – Scan questions and receive suggested explanations
- AI Dictionary – Quickly understand unfamiliar words
- AI Lens – Identify objects using the built-in camera
Homework Checker – Analyse questions or problems
Is there a limit to using the AI Chat feature?
Yes. AI features operate using AI usage credits.
When the device is first activated, users receive 200 AI credits per month for the first year.
Important details:
- Credits reset each month
- Unused credits do not roll over
- After the first year, continued AI use may require a membership subscription
How do I purchase additional AI Chat usage?
Additional AI Chat usage can be purchased through the device.
Go to:
Settings → Membership Info
A QR code will appear that links to the membership purchase page.
Hardware & Device Features
Does WisePen have a camera?
Yes. The WisePen includes a built-in camera that supports several of the device’s smart features.
The camera is used for functions such as:
- Photo Translation – allowing you to take a picture of printed text and translate it on the screen.
AI Lens – an object recognition feature that helps identify everyday objects and provide information about them.
Does the device have a microphone?
Yes. WisePen includes dual microphones which allow users to speak to the device for voice translation and AI tools.
Can I use headphones with the WisePen?
Yes. You can connect headphones or any wireless earphones using the Bluetooth function.
How do I charge the device?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Get the Dempower WisePen AI Reader Today
WisePen® AI Reader - Scanning Pen
If WisePen sounds like the right solution for you, there’s no better time to get started.
The Dempower WisePen AI Reader helps transform printed text into spoken words, translations, and AI-assisted explanations — helping make reading, studying, and communication easier wherever you are.
Start experiencing the benefits of smarter reading and accessible learning with the WisePen AI Reader.
Sale price
$349.00
Regular price
$399.00
Pickup currently not available
Can't Find What You're Looking For?
Our FAQ page covers many common questions, but if you still need assistance, please contact us. Our team will be happy to provide additional support and guidance.
